Our Policies
RETURN AND REFUND POLICY
- If you get a damaged or faulty product, within three (3) days of receiving your order, you may return it for a full refund or replacement.
- If you notify us of a return within three (3) days of receiving your order, we will arrange for the damaged item to be repaired or collected and replaced with a similar item.
- You must return any damaged item in its original packing and include any accessories and manuals that came with the item.
- Every attempt is made to fulfil the order in accordance with the stated requirements and delivery schedule. If we are unable to fulfil your purchase due to factors beyond our control, we will cancel the order and provide a full refund to you.
- After placing the order, you will not be able to change it.
- If you accidentally purchase the wrong product, colour, or service, we cannot accept your return. Contact us at info@skinverve.com if you’d want us to reorder the products.
- For reasons of rigorous hygiene, we do not accept returns or provide refunds on any items.
- If you get a damaged item, you may exchange it for a new one or a refund. If the item arrives damaged, please let us know at info@skinverve.com so that we can help you replace it:
- Be sure to securely pack the item and clearly identify it with your name, order number, and the return address.
- Returned items must be in their original packaging.
- If your shipment is damaged while being returned to us, we cannot be held responsible. The goods must be appropriately packaged by the purchaser to avoid damage during shipping.
- You will be notified whether the product qualifies for an exchange and the procedure will be initiated.
- When a serviced order is returned, it must include all parts and pieces originally sent with the order.
- Please contact your bank if the payment has already been deducted but the order has not been processed. The corresponding bank needs seven (7) Business Days to process the refund.
- To get in touch with our customer service department if your problem has not been addressed after seven (7) Business Days, please use the information below:
We reserve the right to reject service in the following circumstances, even if they do not fall under the categories listed in this policy:
- Items bought are part of a promotion or on offer (discounts, giveaways, etc.).
- Misused the item, leading to the issue.
- To get something for free, as a present or as a service.
- There is damage or evidence of tampering with the Product.
- The Consumer Protection Act of 2022 provides for any further exceptions that may arise.
GET IN TOUCH
Please use the information below to get in touch with us if you have any comments, questions, or concerns. Support Line: Email: info@skinverve.com
Terms of Services
- We aim to get all purchases out for delivery within two to four business days.
- In most cases, deliveries take between 7 and 14 business days.
- Monday through Friday are considered business days, with the exception of national holidays when certain distribution hubs may be close
The Company makes available for sale certain skincare products (“Products”) through its Website. The Company may change, suspend, or discontinue the availability of any of the Products at any time, without any notice or liability. You acknowledge that the price payable in connection with the Product or any service, may be subject to change, without notice or liability.
All the brand names owned and licensed to the Company are exclusive property of the Company, its affiliates, partners or licensors, and is protected by laws of India, including laws governing all applicable forms of intellectual property. The Company has the proprietary rights and trade secrets in the Products. You shall not copy, reproduce, modify, duplicate, re-publish, re-sell or re-distribute any Product manufactured and/or distributed by the Company in whole or in part or in any other form whatsoever. The Company also has rights to all trademarks and trade dress and specific layouts of this webpage, including without limitation calls to action, text placement, images, technology, content, software and other materials, which appear on the Website, including its looks and feel. No trademark is granted in connection with the Products or the materials contained on the Website. The access to the Website does not authorize anyone to use any trademarks in any manner. The trademarks displayed on the Website whether registered or unregistered, are the intellectual property of the Company.
This Website may not be exploited in any way. You agree not to use the Service to: commit or incite a criminal offense; transfer or distribute a trojan, virus, logic bomb, worm or any other content which is malicious, technologically damaging, in breach of trust or in any way harmful or obscene; hack into any part of the Website; cause annoyance to other users; corrupt data; infringe upon the rights of any other person’s proprietary rights; send any unsolicited adverts or promotional material, usually referred to as “spam”. In the event of a violation of this clause, the Company will report the incident to the proper authorities and expose your information to them.
Neither we nor any third parties involved in creating, producing, or delivering the content of this Website are responsible for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of this Website or to your downloading of any content from it, or any website that is linked to it
This document is an electronic record in terms of Information Technology Act, 2000 (“IT Act”) and rules issued thereunder, as applicable and the provisions pertaining to electronic records in various statutes as amended by the IT Act and is published in accordance with the provisions of applicable laws, including the Consumer Protection (E-Commerce) Rules 2020 and Guidelines for Prevention of Misleading Advertisements and Endorsements for Misleading Advertisements, 2022, that require publishing the rules and regulations, privacy policy and terms and conditions for access or usage of skinverve.com (the “Website”). This electronic record is generated by a computer system and does not require any physical or digital signatures.
The Website is managed and owned by Innovative Skin Cosmetics Private Limited (“Company“), bearing corporate identification number U20237UP2024PTC197992. Your use of the Website is governed by the following terms, conditions, and notices (the “Terms of Service“) which govern your access to and usage of this Website. By continuing to make use of the Website, you agree to be bound by these Terms of Service, as they may be modified from time to time by us. You are responsible for reviewing this page often to be apprised of any modifications we may have implemented to the Terms of Service.
Only persons who can enter into legally binding contract under the Indian Contract Act, 1872 can use the Website and/or transact on the Website. Any minor who wishes to use or access the Website is required to conduct such transaction through their legal guardian or parents. If you represent a company, partnership firm or sole proprietorship, you shall be eligible to access and use the Website to conduct the transactions on its behalf only if you have been duly authorized by way of necessary corporate action, as may be prescribed statutorily and/or under the charter documents of such entity.
You may only access the Website for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to your use of the Website.
All software and material (including photographs) made accessible to you on or through this Website is and will remain the property of skinverve.com or its licensors and is protected by copyright laws and treaties across the globe. skinverve.com and its licensors retain all such rights. The information provided to you may be kept, printed, and used for non-commercial purposes only by you. None of the materials provided to you or shown on this Website may be used in conjunction with any commercial endeavour, nor may they be published, modified, distributed, or reproduced in any way.
None of the content on this site has been independently verified for authenticity. The Website and the Products are offered on an “as is” and “as available” basis. The Company expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement with respect to the Products or Website content, or any reliance upon or use of the Website content or Products.
Without limiting the generality of the foregoing, the Company makes no warranty:
- that the information provided on this Website is accurate, reliable, complete, or timely;
- the videos and blogs available on the Website are not meant for advertisment or promotion purposes of the Product and the Company;
- the videos and the content are prepared by the doctors solely based on their opinion of the Products, and the Company does not have any inputs on the content;
- no advice or information, whether oral or written, obtained by you from this Website will create any warranty not expressly stated herein;
- as to the results that may be obtained from the use of the Products or that defects in the Products will be corrected; and
- regarding any Products purchased or obtained through the Website.
Mode of Payment: Payments for the products available on the Website may be made in the following ways:
- Payments can be made by including but not limited to Credit Cards, Debit Cards, UPI, Net Banking, Cash on Delivery, or other payment instruments that are accepted modes of payment on the Website, as displayed on the Website including order checkout and payment pages.
- Cash on Delivery “COD” is available on all orders. However, the Company reserves the right to disable COD option for the User, if in the sole opinion of the Company any anomalies are observed.
- You may provide payment information when you use the Platform to buy our Products, including credit cards numbers, billing information using third-party intermediary PCI-DSS compliant service providers. The payment information is provided directly by you, via the Platform, into the PCI/DSS-compliant payment processing service to which the Company subscribes, and the Company does not, itself, process or store the payment information, except as stated herein. Further, these intermediaries are not permitted to store, retain, or use your billing information for any purpose except for payment processing on our behalf.
- the procedure to cancel regular payments under those methods, any fees, or charges payable by users, charge back options, if any, and the contact information of the relevant payment service provider.
Pricing: The prices and availability of the Products, offers and services provided or offered on the Website are subject to change without prior notice and at the sole discretion of the Company. The prices displayed at the Website are inclusive of goods and service tax (“GST”), but do not include a delivery charge.
The content of the Website may be downloaded for personal, non-commercial use only. Content from the Website may be reprinted or republished with proper citation to the Company and the author (where applicable). All photos used on this site were created by professional photographers and are the property of Company. The Company expressly forbids the use of any of its images anywhere online.
At any time and without prior notice, the Company may, in its sole discretion, alter, delete, or add to any section of this Website.
In the event that any provision of these Terms of Service (including any provision in which we exclude our responsibility to you) is found to be unenforceable, the enforceability of any other portion of these Terms of Service will not be impacted, and all other clauses will continue in full force and effect. Any provision of these Terms of Service or any portion thereof that may be detached without invalidating the remainder will be understood as so doing. In the event a literal interpretation of the sentence or subclause is not possible, you agree that the clause or subclause should be corrected and construed so as to get as near as possible to the original intention of the clause or subclause.
The Company will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, storm, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lockout, or boycott, any acts of nature labour disputes, floods, lightning, severe weather, shortages of materials, rationing, pandemic or epidemic, inducement of any virus, trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Website, utility or communication failures, revolution, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause beyond our reasonable control. Further if a force majeure event takes place that affects the performance of our obligations under these Terms of Service, our obligations under these Terms of Service shall be suspended for the duration of force majeure event.
The Company may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and distribution of the Products.
ENTIRE AGREEMENT
All prior and contemporaneous agreements between you and the Company are superseded by the Terms of Service set forth above. For any provision of these Terms of Service to be waived, it must be made in written form and signed by an authorised director of the Company.
“Skinverve.” is owned by Innovative Skin Cosmetics Private Limited (CIN : U20237UP2024PTC197992)
Privacy Policy
Skinverve (‘our,’ ‘we,’ or ‘us’) collects and processes your personal data in compliance with this privacy statement and the General Data Protection Regulation and the Data Protection Act. This notice will tell you about the rights you have and how we handle your personal information.
The official headquarters of Skinverve is located at C-202, 2ND FLOOR URBTECH TRADE CENTRE, SECTOR-132 NOIDA GB NAGAR, UP- 201301.
DATA THAT WE COLLECT
Your personal information is processed by Skinverve in order to fulfill our contractual and legal duties to you and to offer you with services related to our goods. We are dedicated to protecting your privacy and have measures in place to ensure that your personal information is only collected and used for the reasons described below.
We gather the following types of information from you:
Personal Data provided by you
- Personal data about you- Upon signup, you will be asked to provide your email address and phone number to establish an Account.
- Personal data that you choose to provide us to obtain additional Services or specific online Services – If you request to participate in an optional Site feature, or request enhanced Services or other elective functionality, we may collect additional information from you.
- Personal Data as you use our Site or Services
We collect information about purchases you’ve made through our Site or Services, such as product type, subscription type, date of purchase, etc.
- When processing telephone orders we take your card details – we do not store this information and have strict policies and training to ensure your card details are not stored. We abide by PCI-DSS security standards for the transmission of payments.
NB – Please note that we do not have access to, or knowledge of, any of your financial information since all such transactions take place on other websites.
We collect information in the below ways: –
- When you register online
- In dealing with enquiries either by phone, email or face to face
- When you use our support services
- With Cookies (see our cookie policy)
- We never collect data from public sources
At Skinverve, we value your privacy and won’t release your information to other parties without your permission or as required by law. Your information will be stored for no longer than is required to fulfill the goals outlined in this privacy notice. You have the right to revoke your permission to receive marketing and promotional materials at any time if it has already been provided. The following explains why and how your data will be processed:
- We collect your identity data to provide you with the products that you have ordered
- Data about your usage of our site is gathered so that we can enhance your surfing experience and keep the site secure. We do this for practical reasons, including keeping our site safe and user-friendly.
- To subscribe to our newsletter and get our promotional emails. In every message we send you, we’ll offer instructions about how to stop receiving messages from us. Alternatively, you may let us know that you do not want to receive promotional communications by writing to us at info@skinverve.com . Upon receipt of your request, we will immediately remove your name and contact details from our marketing database, as well as any other information we may have collected about you. Some de-identified data remains after a request to remove a user’s information in order to comply with applicable legislation and serve as a record of the user’s deletion request.
- We collect your data when you promote or sell your services and products to us.
- Through cookies, which let us gauge the efficacy of our security measures and enhance the quality of the user experience
- Through social media channels, in response to inquiries made by you.
The following are the grounds for our data processing:
Performance of a Contract: We have a legal obligation to maintain sales records when:
- You purchase from us or inquire about our goods (Performance of a Contract)
- When we maintain records of sales (Legal Obligation)
- Whenever you sign up for a service that sends you commercial emails or newsletters, we consider that “Consent.”
- To further our legitimate business interests, we may contact you through email or postal mail with information about our offerings (“Legitimate Interests”).
- When we collect and utilize data based on how you interact with the site (via tools like cookies)
- Where you interact with us on social media: “Legitimate Interests”/”Contract Negotiation”
- To make sure that our legitimate interests do not infringe on your rights and freedoms, we do an evaluation every time we utilize legitimate interests as our legal basis for processing.
THE REPERCUSSIONS OF WITHHOLDING INFORMATION
You are under no obligation to give Skinverve with any personal information; but, some of this data is necessary as part of our signup and buying procedure, and you may not be able to purchase items without giving this.
We have taken reasonable technical security and organizational measures to protect Your Information which is collected and retained with us. However, it is imperative to appreciate and acknowledge, which you must, that although we take reasonable steps to protect Your Information, no website, Internet network or transmission, computer system, or wireless connection is completely secure.
We will strictly control the access to Your Information and only allow our employees who need to know Your Information to help us process such information, and personnel of companies authorized to handle the services on our behalf to access Your Information.
The security of Your Information is of great importance to us. Therefore, we will continue our efforts to protect Your Information and implement safeguard measures, such as providing encryption for information retention and transmission, in an effort to prevent Your Information from unauthorized access, usage, or disclosure.
In the event of Your Information security incident, we, if and how required and in accordance with the requirements of relevant laws and regulations, promptly inform you of the same and the preventive measures to be undertaken to mitigate the damage.
UPDATES OR CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time, and you are encouraged to check this Privacy Policy on a regular basis to be aware of the changes made to it. Your continued access or use of the Platform, and continued use of the services (whether actively or passively) provided or availed from or through the Platform shall be deemed to be your acceptance of this Privacy Policy and its future versions or amendments.
Money-Back Guarantee Policy
At Skinverve, we value our customers’ satisfaction and stand behind the quality of our products. We are pleased to introduce the Skinverve Money-Back Guarantee program to ensure you have the best experience when purchasing our products. We want you to be 100% satisfied with your purchase of Skinverve products. If you are not happy with your purchase for any reason, simply return it within 7 days for a refund subject to the following guidelines and terms and conditions:
- The Money Back Guarantee applies to all products purchased directly from our official website, Skinverve.com.
- The guarantee is applicable to purchases made only by the claimant. Skinverve shall not entertain any refund claims for products that were not purchased by the claimant.
- To be eligible for a refund, the product must be in its original packaging.
- The refund will be processed within 7 business days of receipt of the returned product.
- The refund amount processed will be the invoice value minus the order handling & shipping cost of Rs. 200.
- This guarantee does not apply to products that have been damaged or tampered with.
- Purging, which is a sign of high cell turnover rate, does not qualify for a refund as it indicates the serum is working.
- To ensure the authenticity of refund claims and prevent misuse of the Money Back Guarantee program, we offer the option for a review by a dermatologist. If you experience any irritation or adverse effects after using our serum, you may request a video call or voice call with a dermatologist to assess your concerns. Once the dermatologist confirms that the irritation or adverse effects were indeed caused by our product, we will proceed with the refund process.
- The refund is applicable only if the product from Skinverve was used individually and not layered or used in conjunction with products from other brands.
- We recommend following the instructions provided on the product page for each product. Please ensure that you have used the product correctly, including the recommended application method. If you missed any crucial information, we suggest trying the product again with the correct methodology before requesting a refund.
- The money-back-guarantee can only be requested once per product.
- We will make every effort to address and resolve your concerns. However, in case of a conflict, the final decision lies with Skinverve.
- We recommend conducting separate patch tests if you have multiple products to identify which specific product is causing the issue.